Privacy Policy

MVA Helpline ("we," "us," "our," or "Company") operates the website located at www.mvahelpline.us (the "Site"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes the types of information we collect from you, how we use and protect that information, and your choices regarding your personal data under applicable law, including the California Consumer Privacy Act (CCPA/CPRA), Telephone Consumer Protection Act (TCPA), and state privacy frameworks.

1. Information We Collect

When you visit our Site or submit a case evaluation form, we collect the following categories of information:

• Identifiers & Contact Details: Full name, telephone/mobile number, email address, physical address, ZIP code, state, and IP address.
• Incident & Injury Information: Details regarding your motor vehicle accident, injury context, fault status, medical treatment history, attorney retention status, and date of incident.
• Technical & Usage Data: Browser type, operating system, device characteristics, referring URLs, pages viewed, time spent on the Site, and cookie/tracking identifier data.
• Consent & Communications Records: Date, time, IP address, and electronic records of your TCPA consent check and form submission.

2. How We Use Your Information

We use the information collected for the following business purposes:

• To connect you with third-party personal injury attorneys, law firms, legal marketing networks, and intake representatives to process your case evaluation.
• To contact you via phone calls, SMS/text messages, and emails regarding your accident claim evaluation.
• To verify your identity, prevent fraud, and enforce our Terms of Service.
• To maintain electronic records of TCPA consent as required by law.
• To analyze Site usage, optimize page performance, and improve user experience.

3. Sharing & Sale of Personal Information

Because MVA Helpline is a legal advertising service, we share your contact and case details with our network of independent legal service providers, marketing partners, and participating law firms. These parties may contact you directly to discuss legal representation.

We do not sell personal information of consumers under 16 years of age. For adult users, transferring lead data to legal network providers may be classified as a "sale" or "sharing" under certain state laws (such as CCPA/CPRA). You have the explicit right to opt-out of such sharing at any time.

4. TCPA Consent & Communications

By submitting your information and checking the consent box on our Site, you provide express written consent agreeing to be contacted by MVA Helpline and our legal network partners via phone calls, text messages (SMS), artificial voice messages, and automated dialing equipment. Consent is not a condition of purchasing any service. You may opt out of receiving calls or SMS at any time by replying "STOP" to text messages or emailing hello@mvahelpline.us.

5. Your Privacy Rights (CCPA / CPRA & State Laws)

Depending on your state of residence, you have the following rights regarding your personal information:

• Right to Know / Access: Request details about the personal information we have collected about you.
• Right to Delete: Request deletion of personal information we have collected, subject to legal exceptions.
• Right to Opt-Out of Sale / Sharing: Request that we do not sell or share your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

6. Cookies & Online Tracking Technologies

We use cookies, web beacons, and pixels to collect non-personal browser data and optimize advertising campaigns. You can adjust your browser settings to refuse cookies; however, some features of the Site may not function properly without cookies enabled.

7. Data Security & Retention

We implement 256-bit SSL encryption and technical administrative safeguards to protect your personal data against unauthorized access. We retain lead records and TCPA consent documentation for as long as necessary to comply with legal obligations and audit requirements.

8. Contact Us & Opt-Out Requests

To exercise your privacy rights, submit an opt-out request, or ask questions about this Privacy Policy, please contact us at:

MVA Helpline
Website: www.mvahelpline.us
Email: hello@mvahelpline.us